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We are working in more and more diverse locations – on the train, in the local coffee shop, or in a hotel room abroad. To ensure employees never get stuck due to hardware or software issues, there is HP Active Care. This additional service from HP offers your partners not only remote technical support, but also automated monitoring and predictive analytics to resolve issues before they actually arise. If something does go wrong, the devices are quickly repaired or replaced, no matter where in the world that may be.

You can purchase Active Care for your customer through an HP Care Pack. Of course, there are many other types of Care Packs available, allowing you to always provide customized solutions. Think, for example, of different configurations for the number of products, type of device, duration of support, and more customizable options.

Give partners the confidence to continue performing

In today’s dynamic world, a user must be able to trust that their device remains available and reliable at all times. When you provide HP desktops, workstations, and notebooks, you get as close to that assurance as possible in terms of hardware, but you can take it a step further.

The comprehensive coverage of HP Active Care through an HP Care Pack provides your partners with global support, replacement of defective or lost devices, and proactively prevents issues from arising. There are countless ways to tailor the HP Care Packs to your partner’s needs, which can make finding the right configuration intimidating. Are you looking for support in this area? Don’t hesitate to contact us or use Care Pack Central, an HP tool that guides you to the right Care Pack for your customer.

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What do you offer your customers with HP Active Care?

Fast on-site
support

Minimize disruptions and maximize productivity with next-business-day on-site support from a trained HP technician.

Retention of files and media

If your customer’s device becomes defective, HP Active Care ensures that files are preserved according to the proper security protocols.

Support around the world

Thanks to HP’s global reach, you can ensure that employees are supported wherever they are working at that moment.

User-friendly portal: HP TechPulse

Improve the uptime and performance of all HP devices with predictive analytics and automatic repairs—all from a user-friendly dashboard.

Complete protection against damage

With Active Care, your customer is not only covered in the event of a device failure but also for accidental damage, loss of equipment, or loss of sensitive data.

Active Care: what’s included?

Here is a brief overview of what is always included when you sell an HP Care Pack with Active Care in the package:

Dashboard with Analytics
Pop-up notifications for maintenance and fixes
Automated tickets for device issues
HP Remote problem diagnosis and support
HP Next-Business Day on-site support
Replacement parts and materials

Additionally, you can optionally choose travel support, assistance with data and media recovery from a defective drive, and coverage for accidental damage.

HP Care Packs – A world of possibilities

At HP and TD SYNNEX, we want you to be able to focus worry-free on supporting your partners with the best hardware, solutions, and services. With HP Care Packs, you provide yourself and your customers with the assurance of a fully customized service package.

To ensure you offer the right package for each partner, HP provides tools to help you give advice. One of these is a brochure containing information you can review with your partner. Still looking for more personalized advice from our HP experts? The TD SYNNEX team is ready to assist you!

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HP Hybrid Work

Employees have demonstrated their resilience and flexibility by remaining productive, no matter where they work. For IT managers, it is crucial to provide employees with new technology and solutions that help them work efficiently and securely, anytime and anywhere. Since every organization is unique, each will have its own approach to hybrid work. HP Hybrid Working helps address the challenges of remote work. It enables employees, wherever they are, to be successful, productive, and supported with familiar technology. HP provides organizations with essential hardware and critical services, both for the office and from the comfort of home.

Start the New Era of Work with your customers