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Technology is evolving rapidly – and HP is evolving with it. That’s why HP is introducing the new Support Packages: HP Essential Support, HP Premium Support, and HP Premium+ Support. These packages replace HP Active Care and are specifically designed to seamlessly align with HP’s latest device portfolio, where AI is playing an ever-greater role. Because powerful hardware deserves equally powerful support. With these new service levels, you can give your customers assurance, speed, and tailored expertise – exactly what’s needed in a world where AI not only shines in visible apps, but also works behind the scenes to optimise processes, strengthen security, and boost performance. Now is the time to show your customers that you offer not just advanced technology, but also the service to ensure their investment delivers maximum returns – today and in the future.

Give partners the confidence to continue performing

In today’s dynamic world, a user must be able to trust that their device remains available and reliable at all times. When you provide HP desktops, workstations, and notebooks, you get as close to that assurance as possible in terms of hardware, but you can take it a step further.

The new HP Support Packages – Essential, Premium, and Premium+ Support – replace HP Active Care and provide global support, fast replacement, and proactive problem prevention. Thanks to the clear structure, you can easily choose the right coverage – from basic service to maximum support. Need help choosing? Contact us or use Care Pack Central, HP’s tool that guides you step-by-step to the ideal solution.

Let us support you Go to Care Pack Central

What do you offer your customers with HP Active Care?

Fast on-site
support

Minimize disruptions and maximize productivity with next-business-day on-site support from a trained HP technician.

Retention of files and media

If your customer’s device becomes defective, HP Active Care ensures that files are preserved according to the proper security protocols.

Support around the world

Thanks to HP’s global reach, you can ensure that employees are supported wherever they are working at that moment.

User-friendly portal: HP TechPulse

Improve the uptime and performance of all HP devices with predictive analytics and automatic repairs—all from a user-friendly dashboard.

Complete protection against damage

With Active Care, your customer is not only covered in the event of a device failure but also for accidental damage, loss of equipment, or loss of sensitive data.

HP Support: what’s included?

Below you’ll find a quick overview of what’s always included when you sell an HP Care Pack with an HP Support Package in it:

Dashboard with Analytics
Pop-up notifications for maintenance and fixes
Automated tickets for device issues
HP Remote problem diagnosis and support
HP Next-Business Day on-site support
Replacement parts and materials

Additionally, you can optionally choose travel support, assistance with data and media recovery from a defective drive, and coverage for accidental damage.