IBM Technology Lifecycle services
IBM Technology Lifecycle services
IBM Technology Lifecycle Services offers a holistic approach to data center management with technical experts, powered by AI-driven insights, across your entire IT environment—from hardware and software to networking and security.
Key benefits include:
- Build resiliency
- Increase security
- Drive optimization
- Lower costs and reduce downtime
AI and automation capabilities:
- IBM Support Insights: It provides preventive maintenance analytics to help your team solve IT issues before they become emergencies.
- IBM Electronic Service Agent (ESA): Proactive problem determination and resolution for IBM servers, storage and selected x86 manufacturers, through 24x7x365 call home capabilities. A total of 86% of IBM ESA support cases were closed through automation.
- Virtual assistant: An always-active self-service assistance with virtual assistant (chatbot powered by IBM watsonx™). A total of 89% of client questions were successfully addressed.
By the numbers
13K
Global technical support specialists.
22K
Supported IBM and other OEM hardware and software product types.
3.5M
Support Insights analyzes 3.5M multivendor assets providing preventative actions to more than 3K clients.
140
IBM provides access to a high level of technicians in more than 140 countries.
