Always
available
Your customer has 24/7 access to Dell Technologies experts, with help always available.
Easily offer additional support to your customers
Your customers’ business largely depends on the productivity of their employees. They can’t afford extended downtime on laptops, workstations, or other devices, or the loss of important data.
Dell ProSupport is an easy-to-sell support option that ensures your customers can quickly access a replacement or repaired device. Additionally, they have 24/7 access to Dell expertise and proactive automated support through SupportAssist. This not only saves the customer from unnecessary headaches but also allows their IT staff to focus on more strategic tasks rather than device maintenance.
Help your partner further
Offering Dell ProSupport is a great way for you as a partner to add value for your customers and boost your sales opportunities. By recommending ProSupport, you provide your customers with extra peace of mind and increase their productivity by ensuring fast issue resolution and proactive support.
With ProSupport, your customers get 24/7 access to Dell experts, quick device replacements, and automated support through SupportAssist, which reduces downtime and lets them focus on what truly matters.
For you as a partner, ProSupport isn’t just an upsell opportunity — it’s a way to increase deal value and build long-term customer satisfaction. It’s about offering not just products, but a service that keeps your clients’ IT running smoothly.
There are many different ProSupport and ProSupport Plus licenses available, depending on the type of device and the length of the subscription. If you need assistance in choosing the right warranty for your customer, don’t hesitate to get in touch with us.
The advantages
Always
Fast
service
Next-day on-site repair after remote diagnosis, so your customer can get back to work quickly.
Comprehensive services
Support for third-party software for data center and end-user applications.
Fully
protected
Additional options are available for services that protect data and assets.
Need maximum protection for your customer? Go for ProSupport Plus
Is your customer looking for maximum protection in case of accidents, such as spilling coffee/tea or dropping the device? Choose ProSupport Plus, which includes features like Accidental Damage, hard drive retention, and Priority Access. The Priority Access service ensures that specific account managers are available for customers with ProSupport Plus, allowing for even faster assistance.
These licenses are available for every device and in various durations through TD SYNNEX. Looking for tailored advice for you and your customer? Feel free to contact us.
Looking for tailored advice on ProSupport or ProSupport Plus?
